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Our Return Policy

30 Day Return or Replacement

At Eze our return policies are centered on you. Let’s be real, no one likes returns, which is why we so carefully vet all of our sellers. In the case that you do want a return or replacement, we keep it simple.

  • Cosmetic, grading, and functional defect returns are all accepted up to 30 days from order delivery.
  • In the case of a return, we will send credit back via your original payment method.
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Our Return Process Is Simple

Submit RMA Form

Please fill out this form to submit an RMA request. You will need the model, IMEI and 2nd life invoice number in order to fill out this form.

Frequently Asked Questions

Am I required to offer a warranty?

Yes, all devices from verified sellers must come with a 30-day warranty. You can view our warranty policies here.

Is there grading variation from device to device?

Yes, we currently only allow used smartphones & tablets to be purchased through Eze. All other devices only come as brand new.

Do you accept returns? What is your return policy?

Yes, you can view our warranty policies here. For all returns you can request an RMA form from our Return Policy page. All devices purchased through Eze come with a 30-day warranty. If you have an issue with your order please submit an RMA form and our support team will help handle your return